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Payments are made from your Policy on retirement (maturity), surrender or death.
The retirement date is confirmed when you login online to view your Policy. We will contact you approximately 8 weeks before the retirement date to remind you of the payment due to you.
On retirement, you will receive the value of your Policy as a cash lump sum payment.
Should you wish to surrender your Policy before retirement, you will receive the surrender value by way of a cash lump sum payment.
For legal and regulatory reasons, as payments cannot be processed online, you must login online to pre-populate and print the Application for Cash Payment Form at your convenience.
Please follow the instructions set out on the form and provide the accompanying verification information requested by Nordben.
The legal representative or the nominated designated beneficiaries named in the Policy should contact us so we can explain the death benefits payable.